Customer Service for Schools
Serving your customers through potential internal policies
Compiled by Paul Schaumburg & the Graves County Schools’ Staff
Potential Internal Policies
- Hire the right people for the right positions.
- Add customer service to all job descriptions.
- Conduct customer service training on a regular basis, including for new hires.
- Develop an accountability system to ensure responses to complaints. Address problems with faculty and staff who do not interact well with customers.
- Serve internal customers of our organization.
- Create a district-wide “Classified Council” to gain the perspective of staff in customer relations and district operations.
- Create a district pledge highlighting customer service and relationship-building values with faculty and staff members signing their commitment to those values.
- Set specific days to honor workers in each job category, including teachers, custodians, cooks, bus drivers, secretaries, teaching assistants, etc.
- Enhance communication from the Central Office to the schools by having someone take notes at the semi-monthly administrative meetings and then sharing those notes with secretaries and administrative personnel in a timely manner.
- Encourage staff members to support businesses that support our organization.
- Organize logistics to enhance customer service, providing sufficient staff, policies to answer phones quickly, efficiently and to welcome visitors, lead them to their destinations.
- Require faculty and staff who frequently interact with visitors to wear name badges prominently.
- Provide faculty and staff with free tee-shirts noting the name of the school or district with sayings such as “Our students comes first,” “Proud to be a part of our school family,” “To the world, you might be one person, but to one person you might be the world,” etc.
What other internal policies might your school or school district consider adopting concerning customer service?serving-your-customers-through-potential-internal-